Executive Summary

As Hamburger Mary’s grew from a small family-run operation into a franchise network, they struggled with disorganized financial processes and limited visibility into their financial health. By partnering with Back Office, they integrated accounting, payroll, and reporting into a single platform, gaining real-time insights and weekly financial clarity. Through this, they were able to improve profitability, generate stronger decision-making, and become a more financially empowered team, positioning the business for smarter, long-term growth.

The Problem

Hamburger Mary’s started as a small, family-run operation with little focus on financial management. As they expanded into a network of locally owned franchises, the company struggled with a lack of control and visibility into its financial health. They relied on outdated methods, like checking bank balances to manage cash flow and reviewing Profit & Loss statements only once a year. With multiple contracted services, including a local CPA, the business found itself disorganized, inefficient, and facing rising costs.

The Solution

Hamburger Mary’s partnered with Back Office to streamline their financial management and gain better insight into their operations.

By consolidating accounting, payroll, and financial reporting into a single platform, they gained access to real-time financial data, including weekly P&L statements, balance sheets, and cash flow reports. Back Office helped bring clarity and consistency to their financial processes, allowing them to make smarter decisions and manage costs more effectively.

Results

With Back Office’s support, Hamburger Mary’s evolved from a small operation into a thriving enterprise. The introduction of consistent weekly financial reviews and a consolidated accounting service helped the company make smarter, more informed decisions that directly improved profitability and efficiency.

“Being accountable weekly through Back Office for performance and profitability made us grow up as a company. We moved from relying on bank balances and annual P&Ls to having immediate control and understanding of our financial position, all in one platform.”

With this newfound financial clarity, the team was able to make more data-driven decisions, allowing them to identify inefficiencies early and capitalize on opportunities for growth. The continuous support and training from Back Office also enabled their staff to become more financially knowledgeable, contributing to a more informed and confident workforce. As the company expanded, they found themselves better equipped to manage the complexities of a growing business while maintaining financial discipline.

About Hamburger Mary’s

Hamburger Mary’s is a vibrant franchise of independently owned and operated restaurants, best known for gourmet burgers, bold cocktails, and an unforgettable dining experience filled with flair. Rooted in the LGBTQ+ community, each location celebrates individuality with drag brunches, charity bingo, and nightly shows that bring people together for food, fun, and fabulous entertainment. While each franchise reflects the unique spirit of its city, all share the same welcoming atmosphere and commitment to serving every guest with a smile—and a side of sass.