The Problem

After opening Napa Deli in Fairfield, CA with his son, David Barraza found that his experience managing a store’s produce department did not fully equip him to handle the complexities of a restaurant menu. While he had previously relied on his former boss for pricing targets and budgeting advice, it became clear that this support was insufficient. David was committed to managing food costs effectively, but he needed timely and accurate data to do so—something that was taking far too long to obtain.

The Solution

Back Office provided Napa Deli with the tools to gain visibility and control over food costs.

With its intuitive interface and visual data representations, Back Office allowed David to track pricing and inventory without the burden of manual data entry. This streamlined process eliminated errors and saved him valuable time. David could now easily access historical invoices on his phone, allowing him to quickly resolve discrepancies with vendors.

David also benefited from the dedicated support of his Customer Success Manager, who took a proactive interest in the restaurant’s success. The team’s guidance and quick responses empowered David to utilize Back Office effectively, enhancing his confidence in managing his restaurant’s finances.

Results

By implementing Back Office, Napa Deli achieved a 10% reduction in food costs. David found the system’s accuracy remarkable; the numbers provided by Back Office were within 3% of his bookkeeper’s findings, which took additional costs into account. This level of precision not only reinforced David’s operational decisions but also helped establish a more efficient workflow within the restaurant.

“I don’t understand how people have made it without Back Office.”

With Back Office’s support, Napa Deli has transformed its approach to financial management, enabling David and Kyle to focus on delivering an exceptional dining experience. As they continue to streamline operations and improve cost management, Napa Deli is well-positioned for future growth.