Director of Customer Experience
Brittany Ward is the Director of Customer Experience at Back Office by Buyers Edge Platform, where she leads teams focused on customer onboarding, adoption, and long-term success. With more than 15 years of experience in customer success and leadership, she is passionate about building high-performing teams and helping restaurant operators leverage technology to achieve lasting business success.
Restaurant profitability begins with understanding where the money goes. From food and labor to rent and utilities, every expense affects what’s left at the end of the day. Understanding the ...
Brittany Ward
Behind every well-run restaurant are the not-so-glamorous systems that keep labor in check, inventory flowing, and finances on track. Operations management in a restaurant connects these moving parts so the ...
Brittany Ward
In the restaurant industry, success is served on many different plates. From independent cafés to multi-location enterprises, each operation tells its financial story through the same document: the Profit and ...
Brittany Ward
General Managers are the heartbeat of any successful restaurant operation. Their leadership, adaptability, and execution skills determine both the short-term and long-term success of the business. Yet GMs often face ...
Brittany Ward
Running a restaurant is no easy feat. Between managing fluctuating costs, navigating razor-thin profit margins, and juggling compliance with financial regulations, restaurant accounting can feel like a full-time job in ...
Brittany Ward
Restaurant labor cost represents one of the largest expenses for restaurants, often accounting for 25–30% of total sales. Managing these costs efficiently is critical for profitability and operational sustainability. Labor ...
Brittany Ward