Director of Customer Experience
Brittany Ward is the Director of Customer Experience at Back Office by Buyers Edge Platform, where she leads teams focused on customer onboarding, adoption, and long-term success. With more than 15 years of experience in customer success and leadership, she is passionate about building high-performing teams and helping restaurant operators leverage technology to achieve lasting business success.
A busy dining room is no place to discover that a modifier never reached the check or yesterday’s promotion is still running. Restaurant billing should keep service moving while giving ...
Brittany Ward
A busy dinner rush will tell you pretty quickly where training falls short. Tickets pile up, a new server needs help, and your manager is answering the same question for ...
Brittany Ward
A full dining room can hide an expensive problem. Guests are waiting, servers are stretched, and the extra sales aren’t translating into better margins. Restaurant front of house management connects ...
Brittany Ward
Understanding your restaurant’s profitability should not require digging through a stack of reports or waiting until the end of the quarter to see how the business is performing. Knowing how ...
Brittany Ward
Running a restaurant requires making dozens of decisions every day, from how much inventory to order to how many employees to schedule for the next shift. But without the right ...
Brittany Ward
To run a successful restaurant, you have to learn to balance dozens of moving pieces at once. Food costs fluctuate constantly, labor expenses seem wildly unpredictable, and operational overhead continues ...
Brittany Ward